Hospital facilities are a particularly complex area in terms of ICT applications, as they require a guarantee of continuity and the security of information and biomedical systems.
Gemmo deals with the management, operation and maintenance of hospital information systems. Our permanent team guarantees the of the full range of contractual services are provided and delivered, also in synergy and with the support of additional in-house and third-party specialist resources, whenever envisaged and necessary. An on-call service is provided for the management of service interruptions in the managed systems, with the possibility of engaging second-level teams and prompt on-site intervention in case of severe events.
IT technologies are implemented for the management and monitoring of managed systems (virtualisation, redundant systems, backup policies), ticketing and tracking systems for activity management and reporting, and agile collaboration tools for teamwork and user support activities.
Gemmo offers operational support, including training courses and/or on-the-job assistance, for healthcare and administrative staff of the AULSS (local health authority) in the use of the managed information systems, including mission-critical systems for the management of emergency room and radiology activities, logistics, procurement and the delivery of medicines and medical devices.
The Gemmo team provides project and change management activities to support the management functions of the AULSSs in the analysis, development, roll-out, monitoring and reporting of the projects in relation to the areas controlled. In particular, it designs and implements complex and detailed data extractions for the AULSS functions in charge of resource monitoring, performance evaluation, management control and target setting.
Lastly, the service centre handles the maintenance and technological upgrading of the hardware of client workstations (radiology reporting workstations, desktop and portable PCs, hand-held computers) and of the data centres that host the production and test environments of all the managed systems, including a backup system.